The device

Is Sibionics GS1 registered in Egypt?

Yes. Sibionics GS1 is CE-certified and registered with the Egyptian Drug Authority under registration number (awaiting confirmation).

How accurate is the Sibionics GS1?

The GS1 has a MARD (Mean Absolute Relative Difference) of 8.83% in adults and 8.7% in children aged 3–17. MARD is the standard accuracy metric for continuous glucose monitors; under 10% is considered clinical-grade.

How long does a sensor last?

14 days of continuous wear. After that, peel it off and apply a new one.

Is it waterproof?

Yes. IP28 rated — safe to 1 meter of water for 1 hour. You can shower, bathe, and swim with it. Do not go deeper than 1 meter or stay submerged longer than 1 hour.

Does it hurt when I put it on?

Most users describe application as a brief tap, not a pinprick. A tiny filament sits under the skin — thinner than a typical injection needle. Some users feel nothing. A few feel a pinch that fades within seconds.

Safety & medical use

Is it safe for children?

Yes. CE-approved for patients aged 3 and older. The accuracy in children (8.7% MARD) is on par with leading adult-approved devices.

Do I still need to prick my finger sometimes?

Occasionally. A fingerstick remains the best way to verify when: (a) your glucose readings don’t match how you feel, (b) you suspect hypoglycemia, or (c) you’re about to make an important therapy decision.

Can I use it alongside insulin pumps?

Yes. Sibionics integrates with several major insulin pump apps via data export.

What if I’m pregnant?

CGM is widely used in gestational diabetes management. Consult your obstetrician before starting.

Subscription, pricing, and shipping

How much does it cost?

See our Subscription page for current pricing. All plans include 2 sensors per month, free Egypt-wide shipping, and WhatsApp support.

Does my health insurance cover it?

Coverage varies by insurer. We provide itemized receipts and medical necessity documentation for insurance claims.

Can I pay in installments?

Yes. We partner with valU, Sympl, and Aman for interest-free installments over 3, 6, or 12 months.

How long does delivery take in Egypt?

Cairo and Alexandria: same-day or next-day via Bosta. Other governorates: 2-3 working days via Aramex.

Can I cancel my subscription?

Subscription cancellation terms are confirmed at the time of subscription signup. Device replacement and return terms are governed separately by our Returns & Replacement Policy.

What if my device has a defect?

If a manufacturing defect is confirmed by the manufacturer, we replace the device free of charge. WhatsApp us with your purchase invoice and a description of the issue.

What if the device is damaged through misuse?

Within 7 days of the purchase date, the device can be replaced on a 50/50 cost-share basis. The purchase invoice is required.

App, data, and privacy

Do I need an iPhone or Android?

The Sibionics app is free on both iOS and Android. No receiver device needed — your phone is the reader.

Is my glucose data private?

Yes. Your readings are stored only on your phone and the Sibionics app. We do not share or sell health data. Read our Privacy Policy for specifics.

Can family members see my readings?

Yes, if you share with them. The app supports sharing with up to 5 people.

Can my doctor see my data?

Yes. You can export a PDF report from the app, or share AGP reports directly.